How can we help?
At Pearls & Roses Bridal, your satisfaction means everything to us. Our updated Returns Policy allows you to shop with confidence, with simple Refund* and Store Credit options available within 14 days of receiving your order.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Custom-Made Dresses, Design & Eventwear
I had a dress custom-made once and it was awful – nothing like what I imagined. Are you an experienced dressmaker in Geelong?
There’s custom-made and then there’s custom-made. Not all custom-made dresses are created equal! However, you can rest assured your dressmaker is not only experienced, but talented. Simply take a look through our galleries to see many of our custom-made dresses and make an appointment to come in with your photos and/or ideas and let us bring them to life. To put your mind at ease and ensure we get the design just right, we make the design in cotton first and ask you to come in and try it on. We then make final adjustments before making the dress in your chosen fabric.
If the cotton-concept dress is not what you had envisioned, then we can change it. Our brides and other customers walk out of our shop happy and excited with the dress of their dreams.
As mother of the bride I feel I need to dress a certain way and look appropriate, but I don’t want to look dowdy! Can you help?
We hear you! And why should you look dowdy? It’s one of the most significant days in the lives of you and your daughter. It will be exciting, special and, in many cases, good fun! Whether you want to look elegant and understated or flamboyant and fabulous, we’ll help you strike the right balance. It all depends on your personality, the theme and type of wedding and more. Our dressmakers provide custom-made dresses for the mother of the bride, ensuring a flattering fit, cut and colour, designed to suit you.
Get in touch
Have questions about your order, or a general enquiry?
